Last Updated: September
14, 2026

At Xaroule, we do everything possible to ensure that your experience—from placing your order to receiving your package—is smooth, fast, and transparent.

1. Shipping and Delivery Timelines

• Deliveries within Canada: All orders shipped within Canada are delivered within a maximum of 15 business days from the order confirmation date.
• International Shipping (Outside
  Canada):
  Delivery timelines may vary depending on the destination and customs procedures.
• Tracking & Updates: Xaroule and its logistics partners are committed to keeping you informed in real time of any updates or changes regarding the status of your shipment. A tracking number will be sent to you as soon as your package is dispatched.

2. Returns and Exchanges

Your satisfaction and comfort are our top priorities. If an item is not quite right
(sizing or preference):

• Return Window: You have 14 days from the delivery date to initiate a return or exchange request.
• Item Condition: To be eligible for a return, items must be in their original condition—unworn, unwashed, and with all tags attached.
• Procedure: Contact our team in advance to receive return instructions and the return address.

3. We Value Your Feedback!

The Xaroule community grows thanks to you. Once your package arrives, please feel free to leave us your feedback regarding your ordering and delivery experience.

You can share your thoughts through:

• Follow-up emails and
  post-delivery survey links sent after your order arrives.
• Our official communication channels and social media pages.

Your input
helps us continuously refine our services and deliver the very best in
sportswear.

4. Contact Us

For any questions about your delivery or to request a return:

• Email: ventes.x@xaroule.com