Shipping policy

Shipping Policy – Xaroule

At Xaroule, every jersey we ship is more than just a product — it’s a symbol of passion, identity, and culture. We take great care to ensure your order arrives quickly, safely, and with the respect it deserves.

 Processing Times

  • All orders are prepared within 1–3 business days after payment confirmation.

  • Orders placed during peak periods (AFCON, international tournaments, exclusive drops) may require additional time. We’ll notify you by email if delays occur.

 Shipping Regions

We ship across:

  • Canada

  • United States

  • Europe

  • Several African countries

If your country isn’t listed at checkout, contact us at [your email address] for a custom shipping solution.

 Delivery Methods & Estimated Times

Region Delivery Method Estimated Time
Canada Standard / Express 7–14 business days
United States Standard / Express 7–14 business days
Europe International Standard 7–14 business days
Africa Local Partners / DHL 2–14 business days

 

Delivery times may vary depending on destination, customs, and local conditions.

 Shipping Fees

  • Shipping fees are calculated automatically at checkout based on your address and selected method.

  • Free shipping within Canada on orders over $150.

  • Occasional promotions may offer free international shipping — follow us on social media to stay updated!

 Order Tracking

  • A tracking number will be emailed to you once your order has shipped.

  • You can track your package anytime via our portal or the carrier’s website.

 Delays, Losses & Damages

  • For unusual delays, contact us at [your email address] with your order number.

  • If your package is lost or damaged, we’ll open an investigation with the carrier and offer a fair solution (replacement or refund).

 Our Commitment

At Xaroule, we believe every jersey tells a story. That’s why we handle each shipment with care, pride, and respect. Thank you for being part of our passionate community.